Research: Observation Method

For the observation method, i had went to KFC Jusco, Wangsa Maju to observe the condition and environment of the KFC. After that, i had took some photos of the KFC Jusco, Wangsa Maju.

Photo of KFC Jusco, Wangsa Maju

Photo of KFC Jusco, Wangsa Maju

From the photos above, i can have a view to the environment of the KFC Jusco, Wangsa Maju. There are many customers who were having their meals in the KFC. This outlet is quite big and have many seats for the customers.

Photo of KFC Jusco, Wangsa Maju

From the photo above, there were 4 lines of customers who queue to order their meals. The menu of the meals could be seen above the counter with clearly.

Photo of KFC Jusco, Wangsa Maju

Photo of KFC Jusco, Wangsa Maju

From the photos above, we could found that the workers of KFC was wearing their uniform and cap. This had shown that they were caring about the cleanness and to prevent their hair drop to the foods of customers. Through wear the uniform, they would became more professional and well manner. Furthermore, we could knew that the worker was standing at the center there and ready to serve the customers. There also have one worker who was tidy up the things.

Photo of KFC Jusco, Wangsa Maju

From the photo above, we could knew that there was a notice area that show the toys and information of the KFC. There also have some brochures that provide to the customers to let the customers know the latest promotions and meals.